Refund and Returns Policy

Last Updated: July 2026

At Imperial Lamps, customer satisfaction is our priority. We ensure every product is carefully inspected before dispatch. However, if you receive a damaged, defective, or incorrect product, we are here to help.

Returns

Returns are accepted only in the following cases:

The product received is damaged during transit.
The product received is defective or not functioning properly.
You received an incorrect product.

To be eligible for a return:

The request must be made within 48 hours of delivery.
The product must be unused and in its original packaging.
Original invoice and unboxing photos/videos may be required for verification.

Non-Returnable Items

The following products are not eligible for return:

Products damaged due to improper installation or misuse.
Custom-made or special-order products.
Products returned without original packaging.
Products with physical damage caused after delivery.

Refunds

Once your return request is approved and the product is inspected:

Refunds will be processed within 7–10 business days.
Refunds will be credited to the original payment method.
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer.

Replacement Policy

If the product is found to be damaged or defective, we may offer:

Product Replacement
Replacement of damaged parts
Full Refund (where applicable)

The decision will be based on inspection and product availability.

Cancellation Policy

Orders can be cancelled before dispatch.
Once an order has been shipped, cancellation is not possible.
Customized orders cannot be cancelled once production has started.

Shipping Charges

If the return is due to our mistake (wrong or defective product), return shipping will be borne by Imperial Lamps.
For any other approved return, shipping charges may be deducted from the refund amount.